Aviation regulator Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Air India after observing that the airline was not compliant with the stipulated norms on facilities to be provided to passengers affected by boarding denials, flight cancellations, and delays.
This is the second such instance in the past 18 months. In June 2022, DGCA had imposed a penalty of Rs 10 lakh on the Tata Group-owned airline over violation of regulations pertaining to boarding denials.
“In order to ensure compliance of passenger-centric CARs (Civil Aviation Requirements), DGCA carried out inspections of scheduled domestic airlines at various major airports on a continuing basis since May 2023…it was observed that Air India was not complying with the provisions of the relevant CAR. Accordingly, a show cause notice has been issued to Air India seeking their response for non-compliance to the provisions of the CAR,” the regulator said in a statement.
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The DGCA said that it considers it essential to continuously strengthen the rights of passengers and ensure that carriers operate under “harmonized conditions” in accordance with global best practices. Air India has so far not commented on the DGCA statement.
“It may be recalled that similar inspections had earlier been carried out at major airports last year also and on ground of similar non-compliance by Air India with the provisions of CAR on denied boarding to passengers, a penalty of Rs 10,00,000/- was imposed on Air India for violations,” the DGCA said.
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The CAR relevant to the new show cause notice is titled ‘Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights’, which was issued in 2010 and has been revised from time to time over the years. As per the regulator, the CAR was issued to ensure appropriate protection for air travellers in case of flight disruptions, “in particular, denied boardings, flight cancellations and delays”.
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