The Employees’ Provident Fund Officers’ Association has written to the EPFO head pointing out “collapsing and archaic software” system of EPFO, asking for urgent intervention and request to not hold field officers responsible for issues beyond their control. In a letter dated July 26, EPFO’s servers will reach their end of service life by start of 2024. However, with less than six months left for the same, the process for replacement has still not taken off.
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“This software needs immediate attention. All the stakeholders including EPFO officers, Employees and Employers are facing problems due to multiple glitches in the software…it is time to immediately address this serious concern and invest to refresh our software with higher bandwidth, ease of use at the same time by many, faster data access and process, easy verification and correction process, data security access,” said KE Raghunathan, Member of the Central Board of Trustees’ of the EPFO.
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